cyrenvalothiq Financial Services | Strategic Business Diversification Solutions

Introduction and Overview

cyrenvalothiq ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information about you when you use our financial education platform and business diversification services.

This policy applies to all users of cyrenvalothiq.com, including visitors, registered users, and participants in our educational programs. We operate under Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth), and we're committed to handling your personal information responsibly and transparently.

Information We Collect

We collect various types of information to provide you with our services and improve your learning experience. The information we collect falls into several categories:

                  
                     Personal Information
                  
                  Name, email address, phone
                     number, and postal address
                     
Professional background
                     and educational history
                     
Learning preferences and
                     areas of interest
                     
Payment information and
                     billing details
                     
Communication preferences
                     and contact history

We also collect technical information automatically when you visit our website, including your IP address, browser type, device information, and how you interact with our content. This helps us understand how our platform is being used and where we can make improvements.

Data Type	Collection Method	Purpose
Registration Details	Direct submission via forms	Account creation and service delivery
Learning Progress	Platform interaction tracking	Personalised learning recommendations
Communication Data	Email, phone, chat interactions	Customer support and service improvement
Usage Analytics	Cookies and tracking pixels	Website optimisation and user experience

How We Use Your Information

Your information helps us deliver personalised educational content and maintain the quality of our services. We use your data for several specific purposes, always within the bounds of what you'd reasonably expect.

Primarily, we use your information to provide and improve our educational services, including customising learning paths based on your progress and interests. We also use it to communicate with you about your account, upcoming programs, and relevant educational opportunities that might interest you.

Service Delivery

Processing enrollments, delivering course content, tracking progress, and providing personalised recommendations based on your learning journey.

Communication

Sending account updates, course notifications, educational newsletters, and responding to your inquiries and support requests.

Platform Improvement

Analysing usage patterns to enhance user experience, develop new features, and optimise our educational content delivery.

Legal Compliance

Meeting our obligations under Australian law, maintaining records as required, and protecting against fraud or misuse of our services.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we do share information in specific circumstances that are essential for providing our services or meeting legal requirements.

We work with trusted service providers who help us deliver our educational platform, process payments, and provide customer support. These partners are carefully selected and bound by strict confidentiality agreements. They only have access to information necessary for their specific role and cannot use it for their own purposes.

                  
                     When We Share Information
                  
                  With payment processors to
                     handle course fees and subscription payments
                     
With email service
                     providers to deliver course content and
                     communications
                     
With analytics providers
                     to understand website usage and improve user
                     experience
                     
With government
                     authorities when required by law or to protect
                     our legal rights
                     
With professional advisors
                     such as lawyers, accountants, and auditors

In the unlikely event of a business merger, acquisition, or sale, your information may be transferred as part of that transaction. We would notify you of any such change and ensure the new entity maintains the same privacy protections.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information. We're committed to helping you exercise these rights easily and effectively.

Access Your Information

You can request a copy of all personal information we hold about you. We'll provide this within 30 days of your request, free of charge for reasonable requests.

Correct Your Information

If you believe any information we hold about you is incorrect or outdated, you can request that we update or correct it. Most account information can be updated directly through your user dashboard.

Delete Your Information

You can request that we delete your personal information, subject to certain legal requirements. We'll explain what can be deleted and what we're required to retain.

Restrict Processing

You can ask us to limit how we use your information, such as stopping marketing communications while maintaining your course access and progress records.

To exercise any of these rights, simply contact us using the details provided at the end of this policy. We'll verify your identity and respond to your request within the timeframes required by law. There's no charge for most requests, though we may apply a reasonable fee for excessive or repeated requests.

Data Security and Protection

We take the security of your personal information seriously and have implemented comprehensive measures to protect it from unauthorised access, use, or disclosure. Our security approach includes both technical and organisational safeguards.

All data transmission to and from our website is encrypted using industry-standard SSL/TLS encryption. Your password is stored using advanced hashing techniques, and we regularly update our security measures to address emerging threats. Our systems are monitored 24/7 for suspicious activity.

                  
                     Our Security Measures Include
                  
                  End-to-end encryption for
                     all data transmission and storage
                     
Regular security audits
                     and penetration testing by independent experts
                     
Multi-factor
                     authentication for administrative access to
                     systems
                     
Regular software updates
                     and security patches
                     
Employee training on data
                     protection and privacy requirements
                     
Secure data centers with
                     physical access controls

While we implement strong security measures, no system is completely secure. We encourage you to use strong, unique passwords and to notify us immediately if you suspect any unauthorised access to your account.

Data Retention and Storage

We keep your personal information only as long as necessary to provide our services and meet our legal obligations. Different types of information are retained for different periods, based on their purpose and legal requirements.

Information Type	Retention Period	Reason for Retention
Account Information	Active account + 7 years	Legal requirements, tax records
Course Progress Data	Active account + 3 years	Certificate verification, academic records
Payment Records	7 years after transaction	Tax compliance, dispute resolution
Marketing Communications	Until unsubscribed + 2 years	Compliance with anti-spam laws
Website Analytics	26 months maximum	Platform improvement, trend analysis

When information reaches the end of its retention period, we securely delete or anonymise it. You can request early deletion of your information at any time, subject to our legal obligations.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and help us understand how our platform is used. Cookies are small text files stored on your device when you visit our website.

We use different types of cookies for various purposes. Essential cookies are necessary for the website to function properly, such as maintaining your login session. Analytics cookies help us understand which content is most valuable to our users. Marketing cookies remember your interests to show relevant content.

Essential Cookies

Required for basic website functionality, including user authentication, security features, and maintaining your session as you navigate through courses.

Analytics Cookies

Help us understand how visitors interact with our website, which pages are most popular, and where we can improve the user experience.

Functional Cookies

Remember your preferences and settings, such as your preferred language, accessibility options, and personalised content recommendations.

Marketing Cookies

Track your browsing habits to show relevant course recommendations and educational content that matches your interests and learning goals.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website and limit your access to some features.

International Data Transfers

While cyrenvalothiq is based in Australia, some of our service providers may be located overseas. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

We only work with international providers who meet strict data protection standards and have implemented appropriate security measures. This may include providers in countries with adequacy decisions from the Australian Privacy Commissioner, or those who have agreed to standard contractual clauses that ensure your information receives equivalent protection.

                  
                     International Transfer Safeguards
                  
                  Standard contractual
                     clauses approved by privacy authorities
                     
Transfers only to
                     countries with adequate privacy protections
                     
Regular audits of
                     international service providers
                     
Data minimisation - only
                     necessary information is transferred
                     
Clear agreements on data
                     handling and security requirements

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from children under 13 years of age. If you believe we have inadvertently collected information about a child, please contact us immediately so we can delete it.

For users between 13 and 18 years old, we recommend parental involvement in decisions about sharing personal information online. Parents or guardians who believe their child has provided us with personal information can contact us to review, modify, or delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through email or a prominent notice on our website.

Minor changes, such as clarifications or updates to contact information, may be made without specific notification. We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated.

Privacy Policy